Answers to most common questions about products, orders, shipments, and payments.
General Questions
Does Hard Head Veterans offer military and law enforcement discounts?

Yes, we offer discounts on our ballistic helmet! Please email us at info@hardheadveterans.com with your proof of service. Either photo ID or email from your work address.

Does Hard Head Veterans offer bulk purchase discounts?

Yes! Please email info@hardheadveterans.com with the number of items you need and a member of our sales team will get back to you!

Does Hard Head Veterans offer a T&E program to agencies?

Yes! Please email info@hardheadveterans.com for our current T&E program details.

Does Hard Head Veterans have dealers?

Yes! Though we are very particular about any companies, we partner with. To keep the price reasonable for our service providers we do not build in a dealer markup. Dealer purchases are based on the same bulk order discounts we offer.

Does Hard Head Veterans ship internationally?

Any international orders require an export license. We only consider bulk orders, and all ITAR regulations and licensing apply when it comes to ballistic helmets. Please email William (Bill) Fore, bill@hardheadveterans.com for international order requests.

Ballistic Helmet Questions
Can a ballistic helmet stop a bullet?

Yes! Most helmets are rated to NIJ IIIA which will defeat .44 magnum bullets. Some companies have started offering up-armor appliques that increase protection for rifle bullets.

How do I wear a ballistic helmet?

You will want to follow specific manufacturer instructions on how to set up the padding system and chin-strap adjustments for ballistic helmet wear.

How is a ballistic helmet made?

Most ballistic helmets are made by forming layers of fibers in a mold and pressed together. Various accessories such as pads, chin-straps, and rails are then added.

How long does a ballistic helmet last?

Most ballistic helmets have manufacturer warranties of 5 to 10 years. After this expires the helmet should be replaced as fibers may break down and degrade from use and environmental exposure.

How to measure or size for a ballistic helmet?

Each manufacturer will have their own sizing chart, typically based on the user's head circumference, or hat size.

What is the best ballistic helmet?

Is subject to user specific needs with price, protection, weight, and features all factoring in. Checkout this ​Best Ballistic Helmet visual guide​for more information!

Ballistic helmet vs 5.56?

Most ballistic helmets will not stop 5.56 rifle bullets. With additional up-armor appliques like the Hard Head Veterans 7.62 applique though, 5.56 and even 7.62X39 bullets are defeated.

Does HHV helmets meet standards?

Yes! We exceed them and always challenge customers to compare our data to that of any of our competitors before purchasing. NIJ lab results can be found by clicking the "NIJ Testing" tab on any product pages.

Does HHV random batch test their helmets?

Yes! Part of our quality control procedures requires this.

Does HHV offer a warranty on their ballistic helmets

Yes! Our ballistic helmets are backed by a 10-year warranty on shell performance.

Does HHV insure their warranty and ballistic helmets?

Yes! Most State and Federal Contracts require this!

"According to your sizing chart I'm right on the rdge between M/L & L/XL. What size should I go with"?

We suggest going up a size if you are right on the edge. This will allow for extra padding in the future or if you wear any additional gear under your helmet.

Helmet Accessories Questions
Will the HHV Comfort Plus Pads fit on other helmets?

Yes! These pads are designed to fit in just about any helmet. ACH, MICH, LWH, Crye Precision, Ops-Core, MTEK, Revision, Gentex, BAE, United Shield, and most others that utilize Velcro® attachment.

Why are the HHV Comfort Plus Pads hard when I put them on?

Due to the memory foam that we use in these pads, they will harden in colder temperatures. In testing at 0 °C / 32 °F it will take 3-4 minutes of wear time to return to their optimal comfort.

Will the HHV Ballistic Helmet Mesh & Solid Helmet Covers fit other manufacturer helmets?

Yes, our covers will fit the most of high-cut helmet styles or FAST helmets.

Will the HHV Combat Helmet Bag fit other helmets?

Yes, our ballistic helmet bag is designed to fit the majority of helmets on the market.

Purchase & Shipping
My department would like to purchase with a purchase order. Is this possible?

Yes! Please email us at info@hardheadveterans.com with your order information to receive an official quote from our sales team. Once we have a signed PO from your department, we will process the order.

How long do orders take to ship?

We average between 3-5 days; occasionally we may get behind due to influxes in bulk orders. We do put precedence on orders for our service providers.

Will I get a tracking number when my order ships?

Yes! You will receive an automated email with tracking information!

Can I get expedited shipping?

We have a standard shipping policy to keep things simple. Individual orders ship UPS 2-3 day ground or USPS Priority.

I need to exchange my helmet for a different size. How do I do this?

Please email us at info@hardheadveterans.com, and we will get you taken care of

I need to return my helmet. How do I do this?

Please email us at info@hardheadveterans.com, also we only accept returns within 30 days of receipt of shipment. They must be in original condition and packaging.