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HAVE QUESTIONS? WE HAVE ANSWERES

The most commonly asked questions about our ballistic helmets and accesories can be found here!

General Questions

Does Hard Head Veterans Offer Military and Law Enforcement Discounts on their ballistic helmets and gear?

Yes! We offer discounts on our ballistic helmets; please email us at info@hardheadveterans.com with proof of service. Either photo ID or email from your work address!

Does Hard Head Veterans Offer Bulk Purchase Discounts Based on Quantity Of Their Ballistic Helmets and Gear?

Yes! Please email info@hardheadveterans.com with the number of items you need and a member of our sales team will get back to you!

Does Hard Head Veterans Offer A T&E Program To Agencies?

Yes! Please email kit@hardheadveterans.com for our current T&E program details.

Does Hard Head Veterans Have Dealers?

Yes! Though we are very particular about any companies, we partner with. To keep the price reasonable for our service providers we do not build in a dealer markup. Dealer purchases are based on the same bulk order discounts we offer.

Does Hard Head Veterans Ship Internationally?

Any international orders require an export license. We only consider bulk orders, and all ITAR regulations and licensing apply when it comes to ballistic helmets.

 

Ballistic Helmet Questions

Does Hard Head Veterans Ballistic Helmets Meet Standards?

Yes! We exceed them and always challenge customers to compare our data to that of any of our competitors before purchasing. NIJ lab results can be found by clicking here.

Does Hard Head Veterans Random Batch Test Their Helmets?

Yes! Part of our quality control procedures requires this.

How Does Hard Head Veterans Produce A Ballistic Helmet That Exceeds Standards at More Than Half The Cost Of Your Competitors?

We manufacture our shells overseas. The key though is using American made fibers for their construction.

Does Hard Head Veterans Offer A Warranty On Their Ballistic Helmets?

Yes! Our ballistic helmets are backed by a 10-year warranty.

Does Hard Head Veterans Insure Their Warranty And Ballistic Helmets?

Yes! Most State and Federal Contracts require this!

"According to your sizing chart I'm right on the edge between M/L & L/XL on your ATE ballistic helmet, what size should I go with"?

We suggest going up a size if you are right on the edge. This will allow for extra padding in the future or if you wear any additional gear under your helmet.

 

 

HELMET ACCESSORIES QUESTIONS

Will The HHV Comfort Plus Pads Fit In Other Helmets?

Yes! These pads are designed to fit in just about any helmet. ACH, MICH, LWH, Crye Precision, Ops-Core, MTEK, Revision, Gentex, BAE, United Shield, and most others that utilize Velcro® attachment.

Why Are The HHV Comfort Plus Pads Hard When I Put Them On?

Due to the memory foam that we use in these pads, they will harden in colder temperatures. In testing at 0 °C / 32 °F it will take 3-4 minutes of wear time to return to their optimal comfort.

Will The HHV Ballistic Helmet Mesh & Solid Helmet Covers Fit Other Manufacturer Helmets?

Yes, our covers will fit the majority of highcut helmet style or FAST helmets.

Will The HHV Combat Helmet Bag Fit Other Helmets?

Yes, our ballistic helmet bag is designed to fit the majority of helmets on the market.


 

 

Purchasing & Shipping 

My Department Would Like To Purchase With A Purchase Order, Is This Possible?

Yes! Please email us info@hardheadveterans.com with your order information to receive an official quote from our sales team. Once we have a signed PO from your department, we will process the order.

How Long Do Orders Take To Ship?

We average between 3-5 days; occasionally we may get behind due to influxes in bulk orders. We do put precedence on orders for our service providers.

Will I Get A Tracking Number When My Order Ships?

Yes! You will receive an automated email with tracking information!

Can I Get Expedited Shipping?

We have a standard shipping policy to keep things simple. Individual orders ship UPS 2-3 day ground.

I Need To Exchange My Ballistic Helmet For A Different Size, How Do I Do This?

Please email us at info@hardheadveterans.com, and we will get you taken care of!

I Need To Return My Ballistic Helmet, How Do I Do This?

Please email us at info@hardheadveterans.com; also we only accept returns within 30 days of receipt of shipment. They must be in original condition and packaging.