Frequently Asked Questions

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The most commonly asked questions about our Ballistic Helmets and accesories can be found here!

General Questions

Q: Does Hard Head Veterans Offer Military and Law Enforcement Discounts on their ballistic helmets and gear?

A: Yes! We offer discounts on our ballistic helmets; please email us at info@hardheadveterans.com with proof of service. Either photo ID or email from your work address!

Q: Does Hard Head Veterans Offer Bulk Purchase Discounts Based on Quantity Of Their Ballistic Helmets and Gear?

A: Yes! Please email info@hardheadveterans.com with the number of items you need and a member of our sales team will get back to you!

Q: Does Hard Head Veterans Offer A T&E Program To Agencies?

A: Yes! Please email kit@hardheadveterans.com for our current T&E program details.

Q: Does Hard Head Veterans Have Dealers?

A: Yes! Though we are very particular about any companies, we partner with. To keep the price reasonable for our service providers we do not build in a dealer markup. Dealer purchases are based on the same bulk order discounts we offer.

Q: Does Hard Head Veterans Ship Internationally?

A: Any international orders require an export license. We only consider bulk orders, and all ITAR regulations and licensing apply when it comes to ballistic helmets.

Ballistic Helmet Questions

Q: Does Hard Head Veterans Ballistic Helmets Meet Standards?

A: Yes! We exceed them and always challenge customers to compare our data to that of any of our competitors before purchasing. NIJ lab results can be found by clicking here.

Q: Does Hard Head Veterans Random Batch Test Their Helmets?

A: Yes! Part of our quality control procedures requires this.

Q: How Does Hard Head Veterans Produce A Ballistic Helmet That Exceeds Standards at More Than Half The Cost Of Your Competitors?

A: We manufacture our shells overseas. The key though is using American made fibers for their construction.

Q: Does Hard Head Veterans Offer A Warranty On Their Ballistic Helmets?

A: Yes! Our ballistic helmets are backed by a 10-year warranty.

Q: Does Hard Head Veterans Insure Their Warranty And Ballistic Helmets?

A: Yes! Most State and Federal Contracts require this!

Q: "According to your sizing chart I'm right on the edge between M/L & L/XL on your ATE ballistic helmet, what size should I go with"?

A: We suggest going up a size if you are right on the edge. This will allow for extra padding in the future or if you wear any additional gear under your helmet.

Helmet Accessories Questions

Q: Will The HHV Comfort Plus Pads Fit In Other Helmets?

A: Yes! These pads are designed to fit in just about any helmet. ACH, MICH, LWH, Crye Precision, Ops-Core, MTEK, Revision, Gentex, BAE, United Shield, and most others that utilize Velcro® attachment.

Q: Why Are The HHV Comfort Plus Pads Hard When I Put Them On?

A: Due to the memory foam that we use in these pads, they will harden in colder temperatures. In testing at 0 °C / 32 °F it will take 3-4 minutes of wear time to return to their optimal comfort.

Q: Will The HHV Ballistic Helmet Mesh & Solid Helmet Covers Fit Other Manufacturer Helmets?

A: Yes, our covers will fit the majority of highcut helmet style or FAST helmets.

Q: Will The HHV Combat Helmet Bag Fit Other Helmets?

A: Yes, our ballistic helmet bag is designed to fit the majority of helmets on the market.

Purchasing & Shipping

Q: My Department Would Like To Purchase With A Purchase Order, Is This Possible?

A: Yes! Please email us info@hardheadveterans.com with your order information to receive an official quote from our sales team. Once we have a signed PO from your department, we will process the order.

Q: How Long Do Orders Take To Ship?

A: We average between 3-5 days; occasionally we may get behind due to influxes in bulk orders. We do put precedence on orders for our service providers.

Q: Will I Get A Tracking Number When My Order Ships?

A: Yes! You will receive an automated email with tracking information!

Q: Can I Get Expedited Shipping?

A: We have a standard shipping policy to keep things simple. Individual orders ship UPS 2-3 day ground.

Q: I Need To Exchange My Ballistic Helmet For A Different Size, How Do I Do This?

A: Please email us at info@hardheadveterans.com, and we will get you taken care of!

Q: I Need To Return My Ballistic Helmet, How Do I Do This?

A: Please email us at info@hardheadveterans.com; also we only accept returns within 30 days of receipt of shipment. They must be in original condition and packaging.