Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hardheadveterans.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at info@hardheadveterans.com and send your item to: 2500 W Broadway St Sweetwater, Texas 79556

Shipping
To return your product, you should mail your product to: 2500 W Broadway St Sweetwater, Texas 79556

 

Shipping Claims Policy

If your shipment tracking is showing as delivered by the carrier, you must be the one to initiate a shipping claim with that carrier. Please share a copy of the claim findings with us before we can move on to the next steps to help remedy the situation, if needed.

If your shipment tracking indicates not delivered, lost, or damaged, we will be the one to initiate a claim with the carrier.

To initiate a shipping claim with the carrier:

  1. Go to the carrier's website and find their claims page.
  2. Follow the instructions on the page to file a claim.
  3. Be sure to include all relevant information, such as your tracking number, order number, and a description of the damage or loss.
  4. Once you have filed a claim, please share a copy of the claim findings with us.

Once we have received a copy of the claim findings:

  • If the carrier determines that your claim is eligible, we will work with you to resolve the issue as quickly as possible. This may involve a refund, replacement, or store credit.
  • If the carrier denies your claim, we will review the findings and see if there is anything else we can do to help.

Please note:

  • It is important to initiate a shipping claim with the carrier as soon as possible. Most carriers have a deadline for filing claims, which is typically within a few days or weeks of the delivery date.
  • We cannot process a shipping claim on your behalf without a copy of the claim findings from the carrier.
  • We are not responsible for shipping delays or losses that are caused by the carrier. However, we will do everything we can to help you resolve the issue as quickly as possible.